Product
Channels, AI and phone lines, with your team in charge
Everything your customers use to message or call you, answered instantly — with a person ready to step in.
- 7 channels, one inbox
- AI that answers 24/7
- PR, US and toll-free numbers
Channels
Wherever your customers write, you're there
Connect your WhatsApp and add the rest whenever you need. Tap a channel and watch it arrive.
Tap a channel
Inbox
All conversations
- M
María
nowHi, do you have availability today?
AI replied · WhatsApp - C
Carlos
nowHow much is the service?
AI replied · Instagram - R
Rivera Office
nowQuote request
Your team · Email - V
Visitor
nowDo you deliver to Arecibo?
AI replied · Web chat
Answering:
AD3X AI
Can a person help me, please?
Log
- 10:02The AI replied instantly
Your team in charge
AI answers. Your team decides.
AD3X unifies every channel of your business into a single inbox, where an AI agent answers on its own and a human takes over when needed.
Truly omnichannel
Every chat and call lands in one place, in real time — no more jumping between five apps.
AI with human oversight
The bot answers instantly; with one click your team takes the conversation and hands it back when done. Everything is audited.
Your brand, your data
Your business, your numbers and your information, private and protected with enterprise-grade security.
Pay for what you use
Every capability is a module you switch on when you need it. Start small and grow.
Telephony
Puerto Rico, US and 1-800 numbers
Forget forwarding calls to other numbers. AD3X gives you lines inside the platform: local Puerto Rico, US numbers and toll-free 1-800 — and if you already have a number, you port it.
PR, US and 1-800
Pick local Puerto Rico numbers (787/939), US numbers or toll-free 1-800, whatever fits your business.
No forwarding
Your lines live in AD3X. No bouncing to cell phones or third-party systems.
Port your number
Already have a number? Bring it to AD3X and carry on as always — now with AI.
Softphone included
Every agent gets an extension: answer from the browser or the app, anywhere.
Your line
(787) XXX-XXXX
Your customers see a local number.
Incoming call
Customer · (787) XXX-XXXX
Tap Answer
Separate serviceTelephony as a separate service, subject to availability and eligibility.
Artificial intelligence
A copilot that works your whole business
AI runs through the entire platform: it answers customers, drafts, summarizes, generates images and video for your ads, transcribes calls and takes actions for you.
Tap a capability
Do you have any openings tomorrow?
Yes, at 10:00 am or 3:00 pm. Which do you prefer?
Questions about the product
What we get asked the most
or email us directly at ventas@ad3x.ai
WhatsApp with the official API and voice from the Basic plan; web chat and email from Starter; Instagram, Facebook Messenger and SMS from Growth.
Yes. The voice agent talks with your customers by phone and every call is transcribed. AI voice comes with every plan.
Yes. Port it to AD3X and keep going as always, now with AI. Or pick a new Puerto Rico, US or toll-free number.
Yes. With the softphone, every agent has an extension and answers from the browser or the app, wherever they are.
Ready to stop losing customers?
We coordinate a demo and set up the integration with you.